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Terms & Conditions/ Privacy Policy

May 13th 2020

TERMS & CONDITIONS


Acceptance of Terms


By using this website, you are hereby accepting the terms and conditions stipulated within the Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and are in acceptance of such changes.

Returns/Refunds/Shipping

Due to the nature of our products and sanitary concerns, refunds/returns/exchanges are not accepted. Each product is carefully inspected prior to shipping. In order to sustain free shipping to all domestic clients, we ship our items in lightweight resealable bags ideal for continued storage. If there are any questions about the color or anything else regarding the product itself, please ask before purchasing. You can do so through our Contact Us page. We will not accept returns/refunds/exchanges under any circumstances. It is our legal obligation to fulfill orders and facilitate transactions exactly as our policies indicate. Therefore, we will not entertain any disputes. By placing an order, you are agreeing to the terms of this policy.

All sales are final.

You are responsible for choosing your desired shipping method/curbside location. We will only ship to the shipping address provided; therefore, you must make sure the information provided is accurate and COMPLETELY filled out. We are not responsible for lost packages. By placing an order, you assume responsibility that you have read all the information we have provided to you. We will not credit or refund you the potential savings from a coupon code or discount after you have completed your purchase.

On rare occasions, we may need to refuse or cancel an order or close or freeze an account – e.g. if we notice something unusual on an order or an account. If this happens to you and you think we’ve made a mistake, please get in touch with us and so we can speak on the matter. We do this for customer and company safety.

We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

Intellectual Property

Santana's Wigs & Hair Extensions owns or has permission to use the intellectual property rights in its website and its content. These rights are protected around the world. All such rights are reserved.

You’re allowed to store, print and display our website content only for your own personal use. You are not allowed to use any part of the website for commercial purposes unless you have our expressed permission.

You’re also not allowed to use the Santana's Wigs & Hair Extensions logo without our expressed permission.


Colors

We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor’s display of any color will be accurate.

Duties & Taxes

All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any). Those charges vary greatly from country to country and will not be covered by Santana's Wigs & Hair Extensions.

Privacy Policy

If at any point in time Santana's Wigs & Hair Extensions decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to Santana's Wigs & Hair Extensions, and it governs any and all data collection and usage by us. Through the use of www.santanaswigsandhairextensions.com, you are therefore consenting to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that Santana's Wigs & Hair Extensions does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

Information We Collect

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:

  • Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc. which may be used when you purchase products and/or services and to deliver the services you have requested.

In addition, Santana's Wigs & Hair Extensions may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.

Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy.

Why We Collect Information and For How Long

We are collecting your data for several reasons:

  • To better understand your needs and provide you with the services you have requested;
  • To fulfill our legitimate interest in improving our services and products;
  • To send you promotional emails containing information we think you may like when we have your consent to do so;
  • To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;
  • To customize our website according to your online behavior and personal preferences.

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

Use of Information Collected

Santana's Wigs & Hair Extensions does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.

Santana's Wigs & Hair Extensions may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from www.santanaswigsandhairextensions.com

Santana's Wigs & Hair Extensions may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

Santana's Wigs & Hair Extensions may feel it necessary, from time to time, to contact you on behalf of our other external business partners with regards to a potential new offer which may be of interest to you. If you consent or show interest in presented offers, then, at that time, specific identifiable information, such as name, email address and/or telephone number, may be shared with the third party.

Santana's Wigs & Hair Extensions may find it beneficial to all our customers to share specific data with our trusted partners in an effort to conduct statistical analysis, provide you with email and/or postal mail, deliver support and/or arrange for deliveries to be made. Those third parties shall be strictly prohibited from making use of your personal information, other than to deliver those services which you requested, and as such they are required, in accordance with this agreement, to maintain the strictest of confidentiality with regards to all your information.

Santana's Wigs & Hair Extensions uses various third-party social media features including but not limited to and other interactive programs. These may collect your IP address and require cookies to work properly. These services are governed by the privacy policies of the providers and are not within Santana's Wigs & Hair Extensions's control.

Disclosure of Information

Santana's Wigs & Hair Extensions may not use or disclose the information provided by you except under the following circumstances:

  • as necessary to provide services or products you have ordered;
  • in other ways described in this Policy or to which you have otherwise consented;
  • in the aggregate with other information in such a way so that your identity cannot reasonably be determined;
  • as required by law, or in response to a subpoena or search warrant;
  • to outside auditors who have agreed to keep the information confidential;
  • as necessary to enforce the Terms of Service;
  • as necessary to maintain, safeguard and preserve all the rights and property of Santana's Wigs & Hair Extensions.

Non-Marketing Purposes

Santana's Wigs & Hair Extensions greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Santana's Wigs & Hair Extensions products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

Unsubscribe or Opt-Out

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to [email protected] If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Santana's Wigs & Hair Extensions will continue to adhere to this Policy with respect to any personal information previously collected.

Security

Santana's Wigs & Hair Extensions takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.

How to Contact Us

If you have any questions or concerns regarding the Policy Agreement related to our website, please feel free to contact us at the following email address.

Email: [email protected]

Mailing Address:Santana's Wigs & Hair Extensions
421 Paredes Line Rd
Brownsville, Texas
78521